It happens a lot! A senior staff member visits another country, sees something new, comes back full of enthusiasm to have the system installed here. His idea is new and exciting and it is given consideration. Time passes, the protagonist commits all his energies to getting the new project accepted and he is successful. In the meantime, over in the original country, experience with the new system is already throwing up a great many problems. Already the original country is starting to regret adopting the idea and is making excuses for the problems that have already arisen. The protagonist and his team, of course, hear about these problems.
Now they have a decision to make. Do they bring these problems to the attention of their superiors? If they do so, their position on the most innovative departmental project team, which is bringing them lots of interest and kudos, is at risk. Besides the directors, department chiefs and even the Minister have already made favourable noises about the project. Not so much that it could not be quietly shelved, but still it could be a bit of an embarrassment. Do they risk embarrassing their seniors or go ahead with the project despite the serious objections now being raised overseas?
This problem is not confined to the public sector, and is certainly not avoided by contracting out the work to the private sector.
- What are the arguments in favour of change in these circumstances?
- What are the arguments in favour of doing nothing?
- Would a change in the system help? If so, what?