I work with a variety of organisations in several countries who are attempting to implement good Asset Management. Some are just starting out. A few are quite sophisticated. And one or two are even tackling the question of infrastructure decision making in our communities.
I was struck again this month by how hard this all sometimes seems.
Organizations who are just starting out have interesting challenges, of course, including no-one much understanding what AM is and, usually, a lack of resources. One half time resource without much authority, for example, can’t do much to radically transform their business.
But surely it doesn’t have to be that hard, conceptually, to sort out a basic asset inventory, classic Wave 1? Plenty of organisations have already sorted that – it is, as my old colleague John Lavan put it, a puzzle, for which there is an answer already known, not a problem we haven’t yet solved.
And yet many people just don’t seem to have good sense about asset information. And want to reduce the problem to basic IT, which they also don’t do very well. (I am feeling a bit grumpy about this: can’t someone please donate good-enough asset hierarchies and principles into the public domain, or even write the book so no-one ever has to reinvent those particular wheels? TJ, Dave Ulrich, I am looking at you guys here.)
Wave 2, strategic AM and better all-round asset decision-making also depends on something rather more than technology – and that, I am sure, is why organisations struggle. It involves people! Culture! And politics, small p, and sometimes Big P too!
Where Asset Management is effective, infrastructure Asset Managers can then get caught up in Wave 3. And however smart and well-resourced they are, it’s big.
A great current example is electric buses, something the US Federal government wants to throw money at as part of ‘decarbonization’ of transport. But the questions of how, and why, to invest with all the interconnecting issues of the infrastructure for the buses themselves, performance and customer satisfaction, and whether this will even give the right carbon-reduced answer…
Asset Managers get it. But they are a small drop in a large ocean of greed and love of shiny new things.
I asked a buddy who’s simply caught in too many stupid business decisions in a utility whether he might just bring in some additional resources to tackle more of them… But he said, quite rightly, where from? Who gets it, and all the diplomacy, strategic thinking, experience, intelligent use of what data there is that is that’s required, all at once?
ISO 55000 doesn’t help it all that much.
In a new series of blogs, I want to look with your input at some of the challenges we see in every Wave. Of course we love challenges. But I also see rather too many Asset Managers at every stage drowning in the sheer size of the job.
Series to include: asset information, risk, networking, attitude change, and more.
To coincide with our presentation on the Waves of Asset Management at the IAM Global Conference on June 15, Talking Infrastructure launches: TIki. The wiki for strategic Asset Managers.
To being with, while we build up the content, it’s read-only, but we invite you to join in with further development.
Organized by Wave, we aim to build up an unrivalled knowledge base on Strategic Asset Management, including access to the best of… Strategic Asset Management, Penny’s biweekly newsletter from 1999 to 2014, as well as more on Building an Asset Management Team, and through DAN and other networking with AM leads in North America and beyond. And don’t miss an episode of The Story of Asset Management, which for Penny was always about being strategic.
On Wave 3, Infrastructure Decision Making, we are using TIki to capture thinking on future friendly assets – better questions, some of them hard, particularly in this era of ‘Build Back Better’ trillions.
For Wave 4, we aim to start to nibble away at how to integrate infrastructure and planetary health, starting with the initiatives at Blue Mountains City Council.
TIki already has many pages, and many more to come. It’s easy to follow your curiosity, as well as backtrack via the trace.
Click on TIki in the top menu bar, and start your exploration now!
How do we get AM into decisions and projects for new assets?
I fear we haven’t quite got there yet. The lure of shiny new things means that even in those organisations where Asset Management is almost business as usual… any thinking about the whole ‘lust to dust’ lifecycle management, even basic on-going costs, goes out the window as soon as opportunities to access money for new (such as Biden’s 2021 Infrastructure Plan) arise.
It’s almost as if organisations can tolerate Asset Management – as long it does not impinge on their fun.
And so we continue to build long-term liabilities.
Wave 3 is ensuring that Asset Management, and Asset Managers, have their seat at the top table in decisions about growth and shiny new things. And once we are there, to ask very hard questions about both of them.
I would like to explore how we get to be at that table, and that ‘future friendly assets’ start, but don’t end, with a healthy scepticism about building anything new.
- What are they really going to cost over their whole life?
- Who really benefits from them?
- What do we rule out by investing in them, as opposed to something else?
- And what might we actually destroy in the process?
How do we make sure we are at the table to be able to ask them?
For a longer article on what goes wrong when Asset Management is not on the table, please see:
In May 2018, Penny Burns and Jeff Roorda wrote here about three ‘revolutions’ in Asset Management – later renamed ‘waves’, because that captures better the idea that one wave doesn’t supersede another.
Since then, we have discussed with each other and many others how Wave 1, ‘Asset Inventory’, is more successful if you already have in mind the vision of Wave 2, ‘Strategic Asset Management’ and how you are going to use all of the information you collect.
We have looked at what Asset Management practitioners need to develop to move on from this, to be able to look beyond our own organisations, to a bigger role in supporting our communities. We called this Wave 3, supporting better ‘Infrastructure Decision Making’.
We have even begun to imagine Wave 4.
As Penny puts it: whereas Wave 1 looked at WHAT we had, and Wave 2 looked at HOW we needed to manage it, Wave 3 started to ask WHO we were serving by our efforts. This has brought us now to start thinking more deeply about this question and about the next move, looking at the critical question of WHY.
As Asset Management practitioners, we have to ensure we are in the right positions of influence to be able to challenge existing infrastructure assumptions, which is what I think Wave 3 is all about. To look ‘up and out’, as Lou Cripps of RTD puts it.
But we can already spot that there is no point in being able to ask hard questions, if we don’t have the right questions to ask….
What do we mean by ‘better’?
Jos van Ouwerkerk, pexels.com
People like us who are responsible for managing public infrastructure assets always leave a legacy. Good or bad, that depends on how well we do our jobs now.
Famously politicians, along with billionaires, are attracted to the idea of a shiny new asset with their name on it. They see themselves remembered and honoured every time anyone drives down a road named for them. But this is often not true.
Firstly, if the road is poorly designed and badly maintained, no-one will be honouring your memory.
Secondly, if this puts the community into long-term debt, or wrecks other community benefits such as a stream or potential for other services – anything that will prevent them from doing what is needed in future: this is a poor legacy. Even if not everyone remembers it was your doing, they will not think kindly about whoever was responsible for such short-sightedness.
Thirdly, by definition, it is a poor public servant who puts their own ego against the needs of their community.
What would be a good legacy?
What would you like to leave for future generations?